Supply Chain Management
Customer Relations
Basic stance
To meet the variety of customer demands, Nidec has a basic sales philosophy known as “QCDSSS (Quality, Cost, Delivery, Service, Speed, and Specialization) ,” based on which development, production, and sales departments work in an integrated way to secure better customer satisfaction and build excellent customer-supplier relationships. To quickly respond to our customers’ needs around the world, we practice a “made in market” strategy, where we develop, produce, and sell our products close to our customers. This is how we stay close to the market in each region, providing speedy and detailed services that meet our customers’ needs.
Regarding product safety and quality, our extensive product lineup and large-scale supply capacity demand that we go beyond mere supply. We must ensure safety across every stage of the product
lifecycle—from eco-friendly component selection and rigorous safety standards during use, to responsible disposal and recycling. We believe that providing safe and reliable products contributes to the
development of a sustainable social infrastructure.
We have established quality assurance departments at production sites, building systems based on international standards for quality management such as ISO 9001 and IATF 16949. Furthermore, Global Quality
Management Division serves as the cross-organizational function to oversee quality assurance for the entire Nidec Group. By collaborating with the quality assurance departments of each group company, this
headquarters has established a framework for integrated management across the organization.
Target
Materiality
Systems and actions
Quality Management System
As the organization responsible for overseeing the quality management for the entire NIDEC Group, we have established the Global Quality Management Division directly under the President. We have appointed a Chief Quality Officer (CQO) to direct and supervise Quality Assurance departments and managers across our business units and group companies. This structure strengthens our quality initiatives and ensures a swift response to any challenges. We have enhanced our global management controls to ensure that any quality risk with the potential to have a significant impact on our customers is rapidly reported to the CQO. In addition, we hold company-wide quality meetings to share information on quality status and good practices, and provide our Group companies with guidance on quality improvement and support for resolving quality issues, thereby promoting continuous quality improvement across the entire NIDEC Group.
Environment-oriented Development
The Small Platform Motor & Solutions Business Unit completed the construction of a materials database in 2022 based on the roadmap for switching to low-lead steel materials. In collaboration with our customers, we moved on to specific actions to reduce lead usage, FY2025 as a milestone year. Following on our efforts to use lead-free materials in the soldering process, we have expanded the use of low-lead materials to raw materials for components, primarily steel materials, which have a large impact. We plan to expand the use of low-lead materials to copper-based materials. We will further promote the use of low-lead materials in a wider range of products and components while obtaining our customers’ understanding. Through our ongoing efforts to reduce lead usage, we will promote "environmentally oriented development" that achieves both contribution to the global environment and improvement of product competitiveness.
Quality Assessment
In response to the increasingly stringent safety and quality requirements, the demand for greater energy efficiency, and the accelerated development cycles in the market in recent years, the Automotive Motor & Electronic Control Business Unit is working to ensure high product and process quality through Quality Management audits of project deliverables conducted by the Quality Assurance Department during the development of new projects. We have introduced a system in which the Quality Assurance Department, acting as an internal third party, carefully examines and evaluates the deliverables (project tasks) of all departments. This initiative is implemented in line with the project plan. By mandating that results be reported to top management, we are enhancing the quality of product development and strengthening activities to prevent product safety risks within the Automotive Motor & Electronic Control Business Unit.